tracker
head

support

trackerhead for iphone

get in touch

common questions

i bought pro or cloud on another phone — how do i get it back?

purchases are tied to your apple id. open profile → plans → restore purchases on the new phone (same apple id). cloud also needs the account you created in the app — sign in with the same email.

how do i cancel the cloud subscription?

subscriptions are managed by apple: settings → your name → subscriptions → trackerhead. cancel at least 24 hours before the current period ends. your projects stay on your phone after the subscription ends; syncing stops.

refunds

app store purchases are refunded by apple: reportaproblem.apple.com.

how do i delete my account and data?

profile → account → delete account. this removes your account and everything stored in the cloud. data kept only on your phone is removed with the app, or via profile → erase local data.

something is broken

email us what you did, what you expected and what happened instead, plus your iphone model and ios version. screenshots help.

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